1. Returns
At MainePuzzles.com, your satisfaction is our priority. If you’re not completely satisfied with your purchase, you may be eligible to return the product within 5 days from the date of delivery.
To initiate a return, please follow these steps:
1.1. Contact our Customer Support Team at [support@mainepuzzles.com] to request a Return Merchandise Authorization (RMA) number.
1.2. Package the item securely, include the RMA number on the outside of the package, and ship it to the address provided with the RMA number. You are responsible for the return shipping costs.
1.3. Once we receive the returned item, we will process your request based on the specific return policy of the supplier.
2. Refunds
Refunds will be processed in accordance with the return policy of the supplier who fulfilled your order. The refund will typically be issued to the original payment method used for the purchase.
Please note that the timing and conditions of refunds may vary depending on the supplier. We will assist you in the process and provide you with any information needed.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Support Team at [support@mainepuzzles.com] within [14] days of receiving the item. We will guide you through the process of returning the item to the supplier for assessment and resolution. In most cases, we will cover the return shipping costs.
4. Cancellations
If you wish to cancel your order, please contact our Customer Support Team as soon as possible. Keep in mind that once an order has been forwarded to a supplier for fulfillment, it cannot be canceled. Our standard Returns and Refunds Policy applies.
5. Contact Us
If you have any questions or require assistance regarding our Returns and Refunds Policy, please don’t hesitate to reach out to us at [support@mainepuzzles.com].